Every Mac gets a free 7-day trial with nothing held back, so you can be sure Crosslane works with your phones before you pay.
Asking for a refund
If Crosslane doesn’t work for you after you’ve paid, write to us through the contact page within 7 days of the payment. Include your invoice number (MTPM-…) and what isn’t working.
How we handle it
We review every request and first try to fix the problem. To do that, we may ask for details about your Mac, your phone and how you use them, and we may work with you on a fix or a test build. Your help makes Crosslane better for everyone.
- If we can’t fix it within 30 days of your request, we refund the full amount you paid.
- If we fix it with your help, we thank you with a refund of up to 100% of the amount you paid, and Crosslane stays activated on your Mac.
Once a refund is approved, we start it through Razorpay. It reaches your original payment method, usually within 5–7 working days.
Charged but not activated, or charged twice
If you were charged and your Mac didn’t activate, write to us and we’ll activate it or refund the payment in full. If the same Mac was paid for twice, the extra payment is refunded in full.
Cancellation
Crosslane is a one-time purchase, not a subscription: there’s nothing to cancel and you’re never charged again.